Delete Your Data

Velynq, Inc. lets you delete your TicQuest account and all associated data — your account, every child profile you created, and all activity (stars, streaks, completed tasks, certificates, settings) — at any time. Deletion is permanent and cannot be undone.

Option 1 — In the app (immediate)

1. Open TicQuest and make sure you are signed in as the parent/account holder.
2. Go to Parent settings (the menu in the parent area).
3. Choose Delete account and confirm.

Your account and all family data are erased from our systems. Backups containing the data are purged on our normal backup-rotation cycle.

Option 2 — By email

If you can’t access the app, email privacy@velynq.co from the email address on your account with the subject “Delete my data.” We verify the request and complete deletion within 30 days, and confirm by reply.

What gets deleted

• Your parent account and login identity.
• Every child profile (first name, avatar choice, time zone).
• All activity data: routines, tasks, stars, streaks, certificates, summaries, rewards, and device-pairing records.
• App settings and your parental-consent record.

Subscription/billing records held by Apple, Google, or our subscription provider are governed by those providers; we delete the subscription metadata stored on your account.

For full detail on the data we hold and your rights, see our Privacy Policy and Children’s Privacy Notice.