Velynq

TicQuest Terms of Service

Effective date: 2026-08-29 Version: 1.3

1. Acceptance of These Terms

By downloading, installing, or using the TicQuest application ("App"), or by creating an account, you ("you" or "User") agree to these Terms of Service ("Terms"). These Terms form a binding agreement between you and Velynq, Inc., a Delaware corporation ("TicQuest", "Velynq", "we", "us", "our").

If you do not agree to these Terms, do not use the App. We may update these Terms from time to time (Section 12); continued use after an update constitutes acceptance.

2. Eligibility — Who May Use TicQuest

TicQuest is for use by parents and legal guardians of minor children. To create a TicQuest account you must:

  1. Be at least 18 years of age (or the age of legal majority in your jurisdiction).
  2. Be the parent or legal guardian of any child whose profile you create.
  3. Have the legal capacity to enter into a binding agreement.
  4. Provide parental consent for any child whose data you enter (see our Privacy Policy and Children's Privacy Notice).

By creating an account or using the App, you represent and warrant that you are at least 18 years old (or the age of legal majority in your jurisdiction) and that you are the parent or legal guardian of any child whose profile you create. If you do not meet these requirements, you may not create or manage a TicQuest account; children may use the App only through an eligible parent's or guardian's account, as described below.

Children may not create accounts. Children use the App only through a parent-managed account on a parent-controlled or parent-paired device, and are never required to provide personal information.

3. Accounts and Security

3.1 Account creation. You may create an account with an email and password, or via a supported OAuth provider (Apple, Google, and/or Facebook — availability depends on configuration). You are responsible for accurate information and for keeping your credentials confidential.

3.2 PIN protection. The App includes an optional PIN that locks the parent settings on a shared or child-facing device. You are responsible for your PIN. We cannot recover it; a forgotten PIN is reset by signing out and clearing it, which requires re-authentication.

3.3 Device pairing. To let a child use the App on a separate device, you generate a time-limited 6-character pairing code. Keep pairing codes confidential and unpair any device you no longer wish to link.

3.4 Account responsibility. You are responsible for activity under your account. Notify us at support@velynq.co if you suspect unauthorized access.

3.5 One account per family. Accounts are for personal, family use. Do not share credentials with third parties outside your household.

4. Subscription, Billing, and Free Trial

4.1 Free trial. New accounts receive a 14-day free trial of the full TicQuest Family subscription. No payment information is required during the trial. After the trial, continued access to premium features requires an active subscription; your existing data is never deleted on expiry.

4.2 Subscription plans. TicQuest Family is offered as a monthly and an annual auto-renewing subscription. The applicable price, currency, billing period, taxes, and any introductory-offer terms are those the relevant app store (Apple App Store or Google Play) displays for your store account immediately before you confirm the purchase. Prices vary by country and store and may change over time; the store shows the current amount, in the currency it bills, on the purchase screen before you are charged.

4.3 Billing. Subscription billing is handled entirely by the Apple App Store or Google Play through their in-app purchase systems; the resulting subscription state is managed through our subscription-management provider, RevenueCat. All payment transactions, card data, and billing disputes are handled by the relevant app store. TicQuest does not receive, store, or access your payment-card number or any other financial-instrument details.

4.4 Auto-renewal and cancellation. Subscriptions renew automatically at the end of each period unless you cancel. On the Apple App Store, turn off auto-renew at least 24 hours before the period ends; on Google Play, you can cancel any time before the renewal date. To cancel:

Cancelling stops future charges but does not entitle you to a refund of the current period; refunds are handled by the app store under its policies.

4.5 Price changes. We may change prices with reasonable advance notice. Changes take effect at the next renewal; continued use after the change constitutes acceptance.

5. Acceptable Use

You agree to use the App only for its intended purpose — helping parents manage and gamify their children's daily routines — and not to:

  1. Use the App unlawfully or in violation of applicable law.
  2. Attempt unauthorized access to the App, our servers, or connected systems.
  3. Reverse-engineer, decompile, or disassemble the App except as permitted by law.
  4. Distribute, rent, sublicense, or resell access to the App or your credentials.
  5. Use the App to harass, abuse, or harm any person, including any child.
  6. Upload or transmit viruses or malicious code.
  7. Interfere with the operation of the App or its servers/networks.
  8. Circumvent or disable security features.
  9. Create more than one account per family to circumvent trial or subscription limits.
  10. Use the App in any way that could damage, disable, overburden, or impair it.

We may suspend or terminate accounts that violate this Section.

6. User Content

6.1 What you create. The App lets you create routine titles, task names, reward labels, and a child's name or nickname ("User Content"). You retain ownership of your User Content.

6.2 License to us. You grant Velynq a limited, non-exclusive, royalty-free license to store, process, and display your User Content solely to provide the App to you. We do not use your User Content to train AI models, for advertising, or for any purpose other than operating the App.

6.3 Responsibility for content. You are responsible for your User Content. We strongly advise against entering sensitive personal information — full names, addresses, medical conditions, school names, or other identifying details — in routine titles, task names, reward labels, or the child-name field. A name or nickname is sufficient for the child-name field.

6.4 Prohibited content. Do not enter User Content that is illegal, defamatory, harassing, abusive, or that infringes a third party's rights.

7. Intellectual Property

7.1 Our property. The App — its design, artwork, animations, icons, sounds, text, software, and associated intellectual-property rights — is owned by Velynq, Inc. or its licensors. All rights reserved.

7.2 Limited license to you. Subject to these Terms, we grant you a personal, non-exclusive, non-transferable, revocable license to install and use the App on devices you own or control, solely for personal family use.

7.3 Feedback. If you provide suggestions or feedback, you grant us an irrevocable, perpetual, royalty-free license to use it without restriction or compensation.

7.4 Third-party components. The App relies on third-party services and open-source components; applicable attributions are available within the App or the source repository.

8. Disclaimers ("As Is")

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT: (A) THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; (B) DEFECTS WILL BE CORRECTED; (C) THE APP OR ITS SERVERS ARE FREE OF HARMFUL COMPONENTS; OR (D) THE APP WILL MEET YOUR REQUIREMENTS. YOUR USE IS AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THESE EXCLUSIONS, SO THEY MAY NOT APPLY TO YOU.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, VELYNQ, INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF (OR INABILITY TO USE) THE APP, EVEN IF ADVISED OF THE POSSIBILITY.

IN NO EVENT WILL OUR TOTAL LIABILITY FOR ALL CLAIMS EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) $50.

SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU. NOTHING IN THESE TERMS LIMITS LIABILITY FOR: (I) DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE; (II) FRAUD; OR (III) ANY LIABILITY THAT CANNOT BE EXCLUDED BY LAW.

10. Termination

10.1 By you. Terminate anytime via Settings → "Delete account" (immediately deletes your account and all associated data, subject to the limited de-identified billing-record retention described in our Privacy Policy), or by contacting support@velynq.co.

10.2 By us. We may suspend or terminate access at any time, with or without cause or notice, including for violation of these Terms, non-payment, or discontinuation of the App. We will endeavor to give reasonable notice of any planned discontinuation.

10.3 Survival. Sections 7, 8, 9, and 11 survive termination.

11. Governing Law and Dispute Resolution

These Terms, and any dispute arising out of or relating to them or the App, are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law rules. You agree to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware for any dispute not otherwise resolved.

For users in the EEA or UK: nothing in these Terms affects your mandatory statutory rights as a consumer under applicable local law, and you may bring a claim before the courts of the EEA member state or UK territory where you are habitually resident.

Right of withdrawal (EEA / UK consumers). If you are a consumer in the EEA or the UK, you may have a statutory right to withdraw from a distance purchase within 14 days under the EU Consumer Rights Directive (2011/83/EU) or the UK Consumer Contracts Regulations. Because subscriptions are sold and charged by the Apple App Store or Google Play as the seller (Section 4.3), any statutory withdrawal, cancellation, or refund entitlement for a purchase is exercised through that store's own consumer process under its terms; separately, you can cancel auto-renewal at any time from your store account (Section 4.4), and a 14-day free trial (Section 4.1) lets you evaluate the App before any charge. Where digital content is supplied immediately upon purchase with your consent, the statutory withdrawal period may end once supply begins. Nothing here limits any mandatory consumer right you have under the law of your country of residence.

11.1 Governing language. These Terms were drafted in English. Any translation we provide is for your convenience; in the event of any conflict or inconsistency between the English version and a translation, the English-language version is authoritative and controlling — except to the extent applicable mandatory consumer-protection or data-protection law requires that the local-language version govern. Our Privacy Policy and Children's Privacy Notice each carry their own governing-language provision.

12. Changes to These Terms

We may update these Terms. For material changes we will revise the effective date above and provide an in-app notice or email. Continued use after notice constitutes acceptance.

13. Contact

Velynq, Inc.
221 W 9th Street, PMB 858, Wilmington, DE 19801, United States
Phone: +34 919 933 168
Support / legal: support@velynq.co · Privacy: privacy@velynq.co

EU / UK data-protection representative (GDPR Article 27). For data-protection matters, Velynq, Inc. (established in the United States) has appointed Prighter as its EU and UK representative: Prighter EU Rep GmbH, Schellinggasse 3/10, 1010 Vienna, Austria (EU/EEA), and Prighter Ltd, 20 Mortlake High Street, London, SW14 8JN, United Kingdom (UK); contact or lodge a request at app.prighter.com/portal/12906258038. See the Privacy Policy, Section 12.

These Terms are maintained by Velynq, Inc.